Hours and Policies: The shop is open from 8:00 AM through 5:00 PM Monday through Friday, except holidays. All shop services are available on a first-come, first-served, carry-in basis. You can bring your computer equipment to the ground floor of McKenzie Hall and check it in with the receptionist in Room 151.

Weekends (University of Oregon Bookstore customers): Bookstore customers can also drop off equipment from 10:00 AM until 6:00 PM Saturday and from noon until 6:00 PM Sunday at the Bookstore's "Digital Duck" electronics shop.

Repair Time: Turnaround on repair work is generally one to three business days, depending on workload. Since there are so many different system configurations, some parts require ordering after a problem is diagnosed, which usually takes from two to four business days for delivery. You will be called when the work has been completed, and can pick up your machine at McKenzie Hall.

Rates: Upgrades and out-of-warranty repairs are charged on a time-and-materials basis. All RAM upgrades are charged a flat installation fee of $20. The current labor rate is $80 per hour billed at quarter-hour intervals. There is a minimum $40 fee for diagnosing your problem. If extensive additional work is needed, a technician will contact you before any further work is done. Visa and MasterCard are accepted.

Who to Contact: If you have any questions concerning repairs or upgrades, please call 346-3548, or send e-mail to hardwarehelp@uoregon.edu