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Looking for technology tips and guides? Need help finding the right resources? Try the new chatbot in the UO Service Portal.
The chatbot gives you one more option for tech support at the university. UO information technology staff remain available to help you by chat, phone, ticket, and in person.
What the IT chatbot can do
The new AI-powered IT chatbot can:
- Help you find what you’re looking for.
- Help you find the right place to submit a ticket.
- Answer common technology questions day or night.
- Connect you with a technician—when Technology Service Desk staff are available to chat.
Only tech, only UO
The chatbot’s only source of information is the UO Service Portal. It can’t answer questions on other topics.
- Right now, the chatbot references about 100 popular how-to articles.
- Its reference library will keep growing to include more of the UO Service Portal knowledge base.
Log in for the best experience
- We recommend logging in to the UO Service Portal with your Duck ID username and password.
- Then the chatbot can access the same information as you, including pages that require a login.
Share your feedback
- How is the chatbot working for you? Your feedback will help Information Services make improvements.
- You can either submit a ticket or share feedback through the chatbot itself.
Learn more and get help
- Learn more: Using the UO Service Portal Chatbot
- Get help, report a problem, or make a suggestion: Submit a ticket