Duck ID Account Management morning downtime Oct. 21

Duck ID Account Management logo

The website where you reset your Duck ID password every six months—known as Duck ID Account Management—will be unavailable for up to seven hours Wednesday morning.

  • Date: Wednesday, Oct. 21
  • Time: 5:00 a.m.–noon

What to expect during downtime

  • Password changes won’t be possible.
  • People can’t claim new Duck ID accounts.
  • Duck ID logins to other UO services will still work.

After the maintenance

  • Duck ID Account Management may look slightly different.
  • Certain account changes—like to student records or job records—may take an extra day or two to appear in the system.

Why do this now?

  • Our system needs a critical infrastructure update from the vendor.
  • To minimize disruption to the UO community, we’ve scheduled this work during a quieter week for the Duck ID system, starting early in the morning.

Questions?

  • Visit the IT Service Status website. Information Services staff post notices about planned maintenance, plus in-the-moment updates if work runs long or causes unexpected problems.
  • Contact UO IT staff. Submit a ticket at Duck ID accounts or contact the Technology Service Desk.
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