In January 2018, a project was inititated to finish transitioning Information Services (IS) staff off RT (ithelp.uoregon.edu) and into the UO Service Portal. This project was completed in August 2018.
The table below contains a list of the RT queues that have been retired and the UO Service Portal service catalog entries that have replaced them.
If you're accustomed to using any of the RT queues on the left as contact points for IS staff, please start using the service portal instead, as noted.
| RT Queue | UO Service Portal service catalog entry |
|---|---|
| account | See the Accounts & Access service category |
| addresses | Static IP Addresses |
| blog-support | UO Blogs |
| certificates | SSL Certificates |
| datacenter |
Data Center Maintenance Coordination
|
| drupal-hosting | Web Development & Hosting |
| idmhelp | Enterprise LDAP Directory Service |
| idr | Integrated Data & Reporting (IDR) - Cognos |
| listmaster | Email Lists |
| nethelp | |
| nts | |
| radio | Two-way Radio |
| rt-admin | RT Work Ticket Service |
| security | Information Security Consulting |
| sitelicense | Site-Licensed Software |
| systems | |
| techdesk |
To request technology help, visit the Service Catalog, locate the service you'd like help with, and submit a help request. Your request will be routed to the Tech Desk or to other IT groups as appropriate. |
| virt-www | Domain Name Services |
| wiring | Wired Networking |
| wso-request | Single Sign-On (SSO), Shibboleth or Central Authentication Service (CAS) |
How do I use the UO Service Portal?
The UO Service Portal offers a new way for people to find and request tech help on campus, and a new way for IT support groups to manage those help requests.
There are several ways to get tech help through the UO Service Portal:
- Request help online
- Visit the Service Catalog, locate the service you'd like help with, and submit a help request. Requests will be routed to the appropriate IT group.
- You must log in with your Duck ID to submit most kinds of help requests.
- Find self-help
- Visit the Knowledge Base for how-to guides, troubleshooting information, and answers to common questions.
- Search
- You can search the entire portal or limit your search to the Knowledge Base or Service Catalog.
You can also use the UO Service Portal to report an IT service outage or view IT service requests you've submitted.
If you have questions, please contact the UO Service Portal admins through the UO Service Portal at https://service.uoregon.edu/TDClient/Requests/ServiceDet?ID=18708.