The Customer Experience group includes:

• User Support Services (see the USS organization chart for more details)
  • Gary Sullivan, Director of User Support Services
    • Michelle Brown, Associate Director, Enterprise Device Management
    • Sam Crow, Associate Director, Academic North support team
    • Shandon Bates, Associate Director, Academic Central support team
    • Duncan Barth, Associate Director, Academic South support team
    • Tim Miller, Associate Director, Administrative support team
    • Sara Stubbs, Director, Technology Services
• Communications
  • Nancy Novitski
• IT Program & Project Management
  • Kim Catania, Director of IT Programs and Projects
  • Anupam Katkar, project manager
  • Tim Lundergan, project manager
  • Carolyn Schmidt, project manager
  • Paul Taylor, project manager
  • Tony Saxman, retired, project manager
  • Nathan Brown, business analyst
  • Heather Dean, business analyst
  • Tommy Harmon, business analyst
  • Kelsey Lunsmann, business analyst
• IT Service Management
  • Tevis Boulware

• Enterprise Software Licensing
  • Will DeGauven

• Classroom Technology Support
  • David Peterson
  • Justin Becker

• Media Services
  • Melodie Moore
  • Ward Biaggne, videography
  • Jacob Boxx, videography