The Customer Experience group includes:

• User Support Services (see the USS organization chart for more details)
  • Gary Sullivan, Director of User Support Services
    • Michelle Brown, Associate Director, Enterprise Device Management
    • Matt Phillips, Associate Director, Academic North support team
    • Shandon Bates, Associate Director, Academic Central support team
    • Duncan Barth, Associate Director, Academic South support team
    • Sara Stubbs, Associate Director, Administrative support team
       
• Communications
  • Nancy Novitski
     
• IT Program & Project Management
  • Kim Catania, Director of IT Programs and Projects
  • Carolyn Schmidt, program and project manager
  • Anupam Katkar, project manager
  • Tim Lundergan, project manager
  • Paul Taylor, project manager
  • Heather Dean, business analyst
  • Nick DuMayne, business analyst
  • vacant position, business analyst
     
• IT Service Management
  • Tevis Boulware
     
• Enterprise Software Licensing
  • Will DeGauven

• Classroom Technology Support
  • Aaron Boykin
  • vacant position

• Media Services
  • Melodie Moore, videography
  • Ward Biaggne, videography
  • Jacob Boxx, videography