Strategic Initiatives

Below is a list of strategic initiatives projects that were generated from preliminary work started in 2015 to develop an IT strategic plan. 


Network Infrastructure
In August 2017, Information Services installed four new network core switches to build redundancy into current network and increase network speed from 10 Gbps to 100 Gbps through those switches. Upgrades to key segments of the network are under way.


Duo Two-Factor Authentication
Implement two-factor authentication, which requires users to utilize both a password and another component such as a token, PIN, or biometric for accessing sensitive systems for additional security. Project is under way.

Security Awareness Training
Implement a training program covering topics such as phishing and malware. This online training is available, with full implementation is pending approval of the Security Awareness and Training policy.

Security Information and Event Management
This service is running. This project implemented a security information and event management (SIEM) tool that allows for a quicker, proactive discovery of unauthorized access to systems.

Strategic Initiatives

DuckDocs workflow and document imaging 
Now known as DuckDocs, this project has been implemented for two key business processes. This workflow system is a new set of tools that enables the university to redesign business processes and create streamlined, electronic workflows for current time-intensive paper-based processes. For more information, visit the DuckDocs project website.

UO Service Portal
Now known as the UO Service Portal, this project aims to implement an IT service management (ITSM) tool that facilitates better cross-campus communications between IT units and increases the quality of customer service (e.g., creates help desk ticket tracking system. Implementation will be done in phases, starting with the three units that use the current ticketing system the most. This ITSM tool will provide a much better user interface for customers that have questions and need assistance, and it will facilitate better work coordination among IT staff.

Content Delivery Network
Implement a content delivery network (CDN) that provides a centralized means for storing and delivering static web content (e.g., images, videos) that can be utilized by all campus websites.

Data API
Deploy web services and data integration technologies to implement a framework and interface (API) that allows secure and consistent access to institutional data by systems and applications. The project charter has been approved and project work has begun with Information Services and key stakeholders.

Banner 9 Upgrade
Assessment of needed Banner functionalities and migrate to Banner 9 (including training). This assessment has taken place and work on transitioning to Banner 9 is under way.